Role-specific workshops
Separate sessions for writers, editors, and team leads — each focused on the parts of the workflow that are most relevant to that role. No one sits through a two-hour session that's mostly irrelevant to their job.
Team Onboarding
A new system only works if your team actually uses it
Mintjmint's team onboarding goes beyond documentation — we train your people until the workflow becomes habit, not homework.
Why onboarding is where content systems fail
The most common reason a content system fails is not that it was badly designed — it's that the team was handed a document, told to read it, and then left to figure the rest out on their own. Old habits are faster than new systems, especially under deadline pressure. Mintjmint's team onboarding service is built around the idea that adoption requires repetition, not just explanation. We run live workshop sessions with your team, create role-specific recorded walkthroughs, build a quick-reference playbook for day-to-day questions, and check back in at day 30 to catch any drift before it becomes entrenched. The goal is a team that owns the system, not one that tolerates it.
What the onboarding programme includes
Structured, repeated, and documented — so the system sticks long after we're gone.
Recorded walkthroughs
Every session is recorded and segmented into short clips by topic, uploaded to a shared drive your team can access anytime. New hires onboard themselves from day one without needing to schedule a session with you.
Quick-reference playbook
A concise, practical playbook covering the most common questions and edge cases in your workflow. Designed to be consulted in thirty seconds, not read cover to cover — laminated and pinned, if that's what it takes.
Day-30 check-in
Four weeks after handover, we revisit your team to review adoption rates, identify where the workflow is being skipped or adapted informally, and make targeted adjustments to the system or the documentation.
We'd tried to introduce a content workflow twice before and both times it collapsed within six weeks. The difference with Mintjmint was the day-30 check-in. They caught that two of our writers were skipping the brief template because they found it confusing, fixed the template in an afternoon, and that was it — it's been four months and everyone is still using it.
Peter Kamau, Content Director, Nakuru
Build a team that owns the system
Get in touch and tell us how many people need onboarding — we'll design a programme that fits your team and your timeline.
Plan your onboarding